1. About this Policy 

This Privacy Policy explains how Rethink Training Pty Ltd (ABN 97 660 210 999) (we, us, our) collects, holds, uses and discloses personal information in connection with the Rethink Commercial Education course (Course) and related services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

2. Information We Collect 

The personal information we collect depends on how you interact with us. It may include:

• Your name, email address and contact details, when you enrol in the Course or make an enquiry
• Payment and billing details, when you purchase the Course (processed by our payment provider – see clause 4)
• Your username and any content you post, if you choose to participate in our online Community
• Technical information such as your IP address, browser type and how you interact with the Course platform, collected automatically through standard website and platform analytics

We only collect personal information that is reasonably necessary for the purposes set out in this Policy.

3. How We Collect Information

We typically collect personal information directly from you, including when you:

• Enrol in or purchase the Course
• Make an enquiry through our website or enquiry form
• Communicate with us by email or through the Community
• Use the platform through which the Course is delivered

In some cases, we may also collect information from third-party service providers we use to operate the Course (for example, our platform or payment provider), as described in clause

4. How We Use and Disclose Personal Information

We use personal information to:

• Provide you with access to the Course and respond to enquiries or support requests
• Process payments
• Send you communications about your enrolment, the Course, and (where you have not opted out) other products or services we offer
• Maintain and improve the Course and our services
• Comply with our legal obligations

We may disclose personal information to third-party service providers who help us operate the Course, including the platform provider that hosts the Course, our payment processor, and the provider of any online Community platform we use (currently Facebook). These providers only receive the information necessary for them to perform their function and are not authorised to use it for any other purpose. 

We do not sell personal information to third parties.

5. Overseas Disclosure

Some of the third-party service providers we use to operate the Course, including our course hosting platform and the provider of our online Community, are based overseas (including in the United States) and may store or process personal information on servers located outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles the information in a manner consistent with the Australian Privacy Principles, to the extent required by the Privacy Act 1988 (Cth).

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Personal information is primarily stored by our third-party platform and service providers, who maintain their own security measures.

While we take reasonable precautions, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security of your information.

7. Marketing Communications

If you enrol in the Course or make an enquiry, we may send you marketing communications about other products or services we offer. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

8. Access and Correction

You may request access to the personal information we hold about you, and request that we correct any information that is inaccurate, out of date or incomplete. To make a request, please contact us using the details in clause 10. 

We will respond to your request within a reasonable timeframe. In some circumstances, we may be unable to provide access (for example, where it would unreasonably impact the privacy of others), in which case we will explain our reasons.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details in clause 10. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes and Contact

We may update this Privacy Policy from time to time. The current version will always be available on our website or course platform.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at: [email protected].